Frequently Asked Questions: Plumbing & Heating in Belgium

Our pricing is completely transparent and stated prior to undertaking repairs. Costs include travel, diagnostic labor time, and necessary replacement parts. For planned works such as boiler replacements or complete piping renovations, we provide comprehensive written estimates without obligation.

Yes. Send us clear photos of the issue (leaking pipe, boiler error panel, pressure gauge, or faulty sanitary appliance) along with your municipality, and our on-duty engineer will give you an initial assessment before dispatch.

Yes. All interventions are documented with an official itemised invoice that complies with all Belgian home insurance requirements for water damage, leak detection, and emergency containment.

For urgent emergencies (uncontrollable water leaks, burst pipes, or complete heating failure in freezing weather), our standby engineers typically arrive within 30 to 60 minutes depending on your Belgian municipality.

For a water leak, immediately close your home’s main shut-off valve located next to your water meter. For heating errors, check water pressure on the gauge and take photos of any error code. Never attempt to disassemble gas components yourself.

Under Belgian rental law, tenants are responsible for routine maintenance, annual servicing, descale care, and small consumable washers. Major repairs due to age, wear-and-tear, boiler replacement, or leaking main risers are the statutory responsibility of the landlord.

We service all major brands in Belgium: Vaillant, Bulex, Viessmann, Buderus, Bosch, Junkers, ACV, Weishaupt, De Dietrich, Remeha, and Ariston.

No. Pressing Reset once is acceptable. If the boiler locks out again immediately, do not force it: the safety mechanism is actively protecting your home from overheating or dangerous flue gas buildup.